Privacy Policy

Task Ell Pty Ltd (ABN 14 661 775 542), trading as Task Ell ("Task Ell", "we", "us", "our"), respects your privacy and is committed to handling personal information responsibly. This policy explains what personal information we collect, how we use and disclose it, and how you can access or correct it, or make a complaint.

This policy applies to our website (taskell.au), our social media accounts, and the services we provide to clients across marketing, admin support, website design, operations and AI automation, and The Task Ell Way systems coaching.

Depending on how you interact with us, we may collect:

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• Enquiry and contact details: your name, email address, phone number, business name, and anything you tell us through our contact form, email, phone, or social media.

• Client and billing information: business and contact details, invoicing and payment details, and information you provide as part of engaging our services.

• Information handled on your behalf: if you engage our admin support, CRM management, or operations services, we may collect, hold, and use personal information belonging to your own clients, leads, or contacts, as described in section 5 below.

• Website usage information: IP address, browser and device type, pages viewed, and similar data collected automatically through cookies and analytics tools (see section 7).

• Marketing preferences: your email address and preferences if you subscribe to updates or a newsletter.

We don't intentionally collect sensitive information (such as health information) unless it's incidentally provided to us as part of a client's own business records, in which case section 5 applies.

We generally collect personal information directly from you, through our website contact form, email, phone, social media, or in-person or video meetings. Where we provide admin or CRM support to a client, we may also collect personal information about that client's contacts as part of delivering the service, on the client's instructions.

We collect and use personal information to:

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• respond to enquiries and provide quotes or proposals

• deliver the services you've engaged us for

• manage invoicing, payments, and our business records

• send you marketing communications, where you've agreed to receive them

• improve our website and services

• comply with our legal and regulatory obligations

We don't sell personal information to third parties.

If you subscribe to our updates or newsletter, we'll only send you marketing communications with your consent, and every message will include a clear way to unsubscribe or opt out at any time, consistent with the Spam Act 2003 (Cth). You can also opt out by contacting us directly using the details in section 12.

Where Task Ell provides admin support, CRM management, or operations services to a client, we may access, hold, or process personal information about that client's own customers, leads, or contacts. In this situation:

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• the client remains responsible for that personal information as the entity that originally collected it, and for ensuring they have the right to share it with us

• Task Ell handles it only for the purpose of providing the agreed services, under the client's instructions, and treats it as confidential

• we don't use that information for our own marketing or any other purpose without the client's authorisation

If you're a client's customer or contact and have questions about how your personal information is being handled, please contact that business directly in the first instance.

Our website is built on Wix Studio, which places cookies to support core site functionality. We may also use analytics and marketing tools (such as website analytics or advertising pixels) to understand how our site is used and to improve our marketing. These tools may collect information such as your IP address, browser type, and browsing behaviour.

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Most browsers let you control or disable cookies through their settings. If you disable cookies, some parts of our website may not function as intended.

We may disclose personal information to:

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• our staff and contractors, on a need-to-know basis

• third-party service providers who support our business, such as our website host, email and productivity tools, accounting and invoicing software, and scheduling tools

• a client, where the information relates to services we're providing to that client

• government agencies or other parties where required or authorised by law

Some of the third-party service providers we use (for example, our website hosting, email, and cloud-based tools) may store or process personal information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure these providers handle personal information consistently with the Australian Privacy Principles or an equivalent standard.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure, including through access controls and secure storage of client and business records. No method of storage or transmission is completely secure, and we can't guarantee absolute security.

You can ask us for access to the personal information we hold about you, or ask us to correct it if it's inaccurate, out of date, or incomplete. To make a request, contact us using the details in section 12. We'll respond within a reasonable time and may need to verify your identity first.

If you have a concern about how we've handled your personal information, please contact us first using the details below, we'll aim to resolve it directly and promptly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Task Ell Pty Ltd Sydney, NSW, Australia Email: ell@taskell.au

We may update this policy from time to time. The most current version will always be available on our website, with the "last updated" date shown at the top.